Mattress Firm Delran in Delran, NJ Closed now

Reviews about Mattress Firm Delran

• ★ ★ ★ ★ ★

  July 27, 2019, by Monica Hannah
  I went to the Mattress Firm store a few miles from me in Delran, NJ. I was greeted by a polite gentleman, who introduced himself as Giovanni. After about 1/2 hour, I chose a mattress and told Giovanni that I had one more store to go to before I made a decision. He asked me where I was going and assured me that he could beat any of their prices and have the mattress delivered the next day. Of course, being the saleswoman that I am, I politely challenged him with a smile. Shortly thereafter, I made my purchase (to include pillows and an adjustable frame) and went about my day. About an hour or so later, I received a phone call from Giovanni. He profusely apologized and stated that he had done further research on the mattress I had chosen, Hampton and Rhodes Hana, and found it was not suitable for an adjustable bed. Now, I must tell you that prior to my leaving the store, he checked to make sure that the mattress was suitable for the adjustable bed.I was sitting right there when he checked. Honestly, I was disappointed and frustrated. You must understand that I was born with a curved tailbone. I had purchased a new bed a little over a year ago, but have been waking up in pain since then. I asked Giovanni if he was absolutely sure that mattress wasn't going to work and he was quite confident having check two additional sources to confirm the information. Despite my frustration, I went back to the store to determine if I was going to give up the adjustable frame or choose a new mattress. When I arrived, Giovanni greeted me and apologized again. We looked at alternative options and I asked him if he had another mattress that was adjustable, but similar to the Hana that I had chosen. He directed me to the Simmons Beautyrest Recharge Signature Select Ashaway 11" Plush Mattress and I was pleasantly surprised that it felt very similar to the Hana. Too often, consumers complain about the salesperson, but we don't often sing their praises. Giovanni didn't have to double check to ensure the Hana mattress would work with the frame that I purchased. He trusted his gut and not only double, but triple checked. Because of Giovanni's pro-activity, I went home with a smile on my face and delivery was still able to be made the next day. I have nothing but the highest respect for him and will definitely be referring people to him. By the way, I have slept wonderfully since my purchase, much better than I have in over a year and have not woken up sore. I am a grateful and highly satisfied customer!